Frequently Asked Questions
Everything you need to know about your equestrian shopping experience.
What are your shipping rates for heavy items like horse rugs?
Shipping rates are calculated based on weight and dimensions at checkout. We offer standard and express delivery options across the UK, with free shipping available on orders over a certain value.
Can I return a riding helmet if it doesn't fit?
For safety reasons, riding helmets must be returned in their original, unopened packaging with all tags attached. If the item shows any signs of use or damage, we cannot accept the return due to safety regulations.
Do you offer international shipping for equestrian gear?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by location and will be displayed during the checkout process.
How do I know which size bit or girth to buy for my horse?
We provide detailed size guides on each product page. If you are unsure, we recommend measuring your current equipment or contacting our expert customer service team for personalized advice.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery.